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At 8hbd, your account data is handled with a clear purpose: to keep your wallet, transaction records and account access working the way you expect. This policy explains exactly what we collect, how we use it, and what choices you hold — so you are never guessing about what happens to your information.
When you open an account on 8hbd, we collect the details you provide during registration — your name, contact address, and the payment method you connect, whether that is Rocket, Upay, or Bank Transfer. We use this data to process your transactions, verify your account, and send you communications you have asked for. We do not sell your personal information to third parties, and we do not share it outside the platform except where required to complete a payment instruction or to comply with a lawful request. Your transaction history — including wallet deposits and withdrawal records linked to your Rocket or Bank Transfer confirmations — is stored securely and is accessible from your signed-in account area. We keep data for as long as your account remains active or as long as we are required to under applicable law in the regions we serve. Retention periods may differ depending on local legal requirements. Access to and use of 8hbd depends on your local law and eligible regions — if you are unsure whether the platform is available where you are, check the access notice shown at login before proceeding.
Transaction references tied to your Rocket wallet are stored against your account and visible in your signed-in history panel.
Upay transfer receipts you submit during deposit or withdrawal flow are logged as part of your account verification record.
Bank Transfer details you provide are held only for the duration needed to confirm and settle your transaction, then retained per applicable retention rules.
Payment processors handling Rocket, Upay or Bank Transfer instructions operate under their own data terms; 8hbd does not control their internal data handling.
This policy applies specifically to data 8hbd collects and processes through this platform — your account registration, login activity, transaction instructions and the support messages you send us. It does not extend to third-party websites or services you reach by leaving this site, nor does it govern how payment processors handle your data on their own systems. Understanding the boundary helps you know when to read our terms and when to review a third party's own documentation.
Login credentials, session data and account activity generated while you are signed in to 8hbd fall fully within this policy's scope.
Payment instructions you submit — including Rocket, Upay and Bank Transfer details — are covered while they remain within 8hbd's processing flow.
Your interaction with lobby pages, game sessions and support chat on this platform is recorded and governed by this policy.
Once data passes to an external payment processor or linked service, that party's own privacy terms apply; this policy does not override them.
You have concrete options under this policy, and none of them require you to wait for a formal legal process to begin. Start inside your signed-in account: the account settings area shows the profile details we hold, and you can update your contact information directly from there. If something looks wrong — a name misspelling, an outdated mobile number, or an address mismatch — correct it through the account edit fields and save the change. For records you cannot edit yourself, such as historical transaction entries linked to a Rocket or Bank Transfer instruction, raise the query through our support route and we will review what can be amended or explained. You also have the right to ask what data we hold about you. Send that request via the contact method shown in the support section of this page; we will respond once we have verified your identity against the account. If you want to close your account and understand what happens to your data afterward, reach out to support before making that decision — the retention rules vary depending on your transaction history and applicable local requirements.
Open your account dashboard while signed in to see the profile data and transaction history 8hbd holds against your account.
Edit your contact information directly in account settings. For transaction-level corrections, contact support with the relevant reference.
Send a data inquiry through our published support route. We verify your identity first, then confirm what information is stored against your account.
If you have a concern this policy does not answer, reach out via the contact paths in the support section below — we will address it directly.
If you have a question about your data, want to correct a record, or need to understand how a specific transaction was logged, use the contact routes below. We handle privacy queries through the same channels as account support — no separate form required. Always include your account identifier so we can locate your record quickly and respond accurately.
Open the chat widget from any page while signed in. State your query and your account reference; a support agent will pick it up from the queue.
Send your privacy question to the support email address shown in your signed-in account help section. Include the transaction reference if your query relates to a payment record.
The help section inside your signed-in account lists current contact options and links to published policy documents you can read before reaching out.
Data security at 8hbd is not a background process you never see — it shapes how your account, wallet and transaction records are stored and who can access them. We limit internal access to account data on a need-to-know basis, meaning only the processes and personnel required to complete your request can reach your records. Cookies are used on this platform to keep your session active and to remember preferences you set during a visit; you can manage cookie behaviour through your browser settings at any time. Retention periods depend on the type of record: active account data is held while your account remains open, while transaction references linked to Rocket, Upay or Bank Transfer settlements are kept for the period required under applicable rules. If you want to request a change to how your data is held, the support routes in the section above are the right place to start.
Session cookies keep you signed in during a visit. Preference cookies remember your lobby settings. Manage both through your browser at any time without contacting support.
Access to your account data is restricted to authenticated sessions. If you suspect unauthorised access, change your password immediately from the account security page.
We retain your account profile while your account is active. Transaction records linked to Rocket, Upay and Bank Transfer are kept per applicable legal retention requirements.
When this policy changes, we update the version date at the top of this page. Continued use of the platform after a change means you have seen the updated terms.
These questions cover what we get asked most about how 8hbd handles your data, your rights, and what to do if something needs to change. If your question is not here, reach out through the support routes listed on this page.
We collect the details you enter during registration — your name, contact address and the payment method you connect. When you transact, we also log the payment reference, whether that comes from Rocket, Upay or Bank Transfer, so your history is accurate and verifiable.
Yes. Sign in and open your account dashboard — your profile details and transaction history are shown there. For a broader data summary, send a request through live chat or email support, and we will confirm what is held after verifying your identity.
Profile fields like your contact number or address can be updated directly in account settings. If a transaction record looks incorrect — for example a Rocket or Bank Transfer reference does not match your receipt — contact support with the reference number and we will review it.
We do not sell your data. We pass payment details to the processor needed to complete a Rocket, Upay or Bank Transfer instruction, and we respond to lawful requests from authorities where required. Beyond those two situations, your data stays within the platform.
Active account data is retained while your account is open. Transaction records are kept for the period required under applicable rules in the regions we serve. Retention periods can vary — contact support if you want specifics relevant to your account history.
Closing your account stops new data being generated, but certain records — particularly transaction history linked to Rocket, Upay or Bank Transfer settlements — may be retained for the period required by applicable law. Reach out to support before closing for a clear explanation.
Yes. Access to 8hbd and the rights described in this policy depend on your local law and eligible regions. If you are unsure whether the platform is available where you are, check the eligibility notice displayed at login before proceeding.