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8hbd operates this site under terms that apply to your account, your transactions and the content you access. Whether you use Rocket, Upay or Bank Transfer, your account activity is covered by the conditions set out on this page. Access and eligibility depend on your local law and the eligible regions we serve.
These terms govern every interaction between you and 8hbd — from the moment you open an account to each transaction you complete. Availability of this site and its features is not universal. Whether you can access account functions, place wagers or process payments through Rocket, Upay or Bank Transfer depends entirely on the laws that apply in your location and whether your region is listed as eligible. We do not represent that every feature is available to every person in Bangladesh or elsewhere. Where local law restricts online wagering or wallet-based payments, those restrictions take precedence over anything written here. Your use of this site constitutes your acknowledgment that you have checked your local rules and confirmed your eligibility. We retain the right to restrict access, suspend accounts or decline transactions where we determine that eligibility conditions are not met. Policy updates are published on this page; continuing to use the site after a change means you accept the revised terms. If any section of these terms is unclear, the support routes listed below are the right place to raise a question before you proceed.
Not every aspect of your experience with 8hbd sits under the same policy umbrella. Understanding what is inside scope and what falls outside it helps you direct questions to the right place without delay.
Login, registration, account suspension and eligibility verification all fall within this policy. How you access your account — including mobile browser sessions — is governed here. Regional restrictions apply and are enforced at the account level.
Deposits and withdrawals processed through Rocket, Upay or Bank Transfer are subject to these terms. Transaction records in your account wallet reflect activity under this policy. Disputed amounts should be raised through the support routes listed on this page.
Game content provided through the lobby — including titles from Spadegaming, Pragmatic Play, PG Soft and PlayStar — is covered by these terms in respect of access and fair use. Content availability may vary by eligible region.
Payment processors, wallet providers and game studios operate under their own separate terms. 8hbd is not responsible for conditions set by those third parties. If a Rocket or Upay transaction fails at the provider end, refer to their published support channel.
Your rights under this policy are real and actionable. You can review the transaction history held against your account at any time by opening the account wallet section — this covers Rocket confirmations, Upay receipts and Bank Transfer records. If you believe a detail in your account is incorrect, you can submit a correction request through the support contact listed on this page, and we will review it against the records we hold. Questions about how your data is used, how long records are retained or what happens when an account is closed can all be directed to our support team. We do not require a formal legal letter to process a routine account query — a message through the published contact route is enough to start the review. Eligibility questions — particularly where local law creates uncertainty about your access rights — should also go through support rather than be assumed either way.
Open the wallet section of your account to see every transaction on file — Rocket, Upay and Bank Transfer entries are listed with timestamps you can cross-check against your own receipts.
If your account holds an outdated email address, phone number or payment detail, contact support with the correct information and we will process the update against our verification process.
Any question about these terms — scope, eligibility or what a specific clause means for your account — can be sent to us via the support routes below. We respond to policy queries through the same channels as account support.
If you wish to close your account, submit the request through support. We will confirm the closure, settle any outstanding balance in line with your payment method on record, and retain only what local law requires.
Policy questions, account corrections and eligibility queries all go through the same published support routes. Use the channel that suits your situation — live chat for quick account questions, email for anything that needs a written record, and the on-page help section for standard terms clarifications.
Open the chat icon in the account area to raise a policy or transaction question directly. Use this for account-access queries and Rocket or Upay transaction disputes that need a quick initial response.
Send a written query to the support email address published in the contact section of your account. Email is the right route for formal correction requests, closure instructions and any query that needs a documented exchange.
The on-site help section covers standard terms, account-access steps and payment-method guidance for Rocket, Upay and Bank Transfer. Check there first — most routine policy questions are answered without needing to contact support.
We collect only the information your account requires to function — login credentials, payment records and the session data your device generates when you access the lobby. Here is how each area is managed.
Transaction records — including Rocket wallet confirmations, Upay receipts and Bank Transfer settlements — are retained for as long as your account is active and for the period local law requires after closure. You can request a summary through support.
We use session cookies to keep your account logged in across pages and to remember your lobby position on mobile. No advertising cookies are placed without your acknowledgment. You can clear cookies through your browser settings at any time.
Your account password is stored in encrypted form. We do not display it in any support exchange. If you suspect unauthorised access, change your password immediately and contact support via live chat to flag the session for review.
When these terms change in a material way, we update this page and note the revision date at the top. Continuing to use your account after the update date means you accept the revised terms. For significant changes, we also send a notice to your registered contact.
These are the questions we get most often about account rights, data handling and policy scope. If your question is not here, the support routes above are open.
Access to 8hbd and the rights in this policy depend on your local law and whether Bangladesh is listed as an eligible region at the time you access the site. We recommend checking current eligibility through the account registration page before proceeding.
Yes. Your wallet section lists every deposit and withdrawal, including Rocket confirmations, Upay transfer records and Bank Transfer entries. Each entry carries a timestamp you can compare against the receipt from your own wallet app.
Send the corrected detail — email address, phone number or payment method — to support via email or live chat. We check the request against our verification records and confirm the update or explain what additional information we need to process it.
We hold your registration details, login history, transaction records and session data generated during your visits. You can request a summary of what we hold by contacting support through email. We respond within the window our published policy sets out.
On closure we stop active processing of your data. Transaction records are kept for the period required by applicable law, after which they are removed. Outstanding balances are settled to the payment method on record before the account is closed.
Start with live chat for a quick initial check, or send a detailed email if you need a written record of the exchange. Describe the specific transaction or account action you are questioning, and include the date and payment method used so we can locate the record.