Live / Sports
8hbd puts the answers you actually need in one place — from how your Rocket wallet connects to your account, to which game categories are available and how to reach support when something needs sorting.
Every question in this FAQ comes from something real — a wallet step that tripped someone up, a game category that needed a clearer label, or a support path that was harder to find than it should have been.
These figures reflect what is structurally available in the lobby right now — game categories you can navigate, studios you can filter by, the language the interface runs in, and the support channels that are published on the site.
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When a question goes beyond what this FAQ covers, there are direct routes to the support team. Each channel below is listed on the site itself — nothing here is assumed or inferred. Have your account details ready before you reach out; it moves things along considerably faster than starting without them.
The live chat button sits at the bottom of every page inside the platform. Open it while you are logged in and the team can pull your account context directly. Use this route for wallet queries, login issues or anything that needs a quick back-and-forth exchange.
For transaction disputes, account document submission or anything that needs a written record, email support is the right route. Find the published address in the Contact section of the site. Include your registered email address and a short description of the issue when you write in.
The Help Centre holds the written version of most account and payment steps. It covers Rocket wallet linking, Upay transfer fields, Bank Transfer reference formats and account verification requirements. Check there first before opening a chat — most answers are already written out with screenshots.
Every answer in this FAQ is checked against what the platform actually does — not what a generic casino platform might do. If a payment step or account flow changes, this page gets updated to match. We do not list features that are not live, and we do not describe support hours or processing speeds we cannot confirm.
Answers about payment steps, account fields and game categories are pulled from the live platform, not from a template. If a Rocket wallet step looks different from what is written here, the platform version is the current one — the FAQ update follows shortly after any change goes live.
This FAQ does not include processing times, withdrawal amounts or fee percentages unless they are confirmed in writing. Statements like 'instant' or 'within minutes' do not appear here. Check your Rocket or Upay confirmation screen for your specific transaction record — that is the accurate source for your transfer.
Rocket, Upay and Bank Transfer are the three verified payment rails on 8hbd. The FAQ describes only these three. Any payment method not named here is not currently confirmed as available, and we do not speculate about future additions until they are live in the account wallet.
Where access to a feature depends on local law or eligible regions, the FAQ says so directly. Availability of account features, game categories and payment rails may differ based on your region. Check the Terms section or ask support if you are uncertain whether something applies to your specific account.
Each payment route on 8hbd works a little differently in terms of the steps involved and where the confirmation shows up. Understanding those differences before you start a transaction saves back-and-forth with support. The comparison below covers the key practical distinctions so you can choose the route that fits your account and your transfer habit.
Rocket connects through your registered mobile number. The transaction confirmation appears in the Rocket app and is also reflected in your 8hbd account wallet once the transfer is processed. Keep the confirmation reference visible in case support needs it.
Upay works as a direct wallet-to-wallet transfer. You enter the destination number shown in your 8hbd deposit screen and confirm through the Upay app. The receipt generated in your Upay transaction history is the record to save if there is any delay in the wallet reflecting.
Bank Transfer requires you to use the exact account reference provided in the deposit instructions. Matching this reference correctly is the step most often missed. Once the transfer clears your bank statement, the credit appears in your account wallet — the bank's own confirmation is your audit trail.
Regardless of which route you use, your account wallet page shows the running transaction log. If a credit does not appear within the timeframe shown in the deposit instructions, bring the payment confirmation reference to live chat — that is the fastest route to a resolution.
These are the elements you will notice from the first session — the studio filter, the game category split, the mobile navigation layout and the account wallet display.
The lobby lets you filter by game studio directly. Titles from Spadegaming, Pragmatic Play, PG Soft and PlayStar are tagged, so if you prefer one studio's visual style or mechanics, you can narrow the view without scrolling the full catalogue. The filter works the same on mobile and desktop.
Slots, live casino tables, crash games and table games each sit in their own category lane. If you are new to crash games like Crash Wildspin or Crash Ignition, the category page gives you the mechanic description before you open a title. Live tables including Roulette MysticSpin and Teen Patti Royale are under the live casino section.
The mobile layout uses a bottom navigation bar so category switching does not require you to scroll back to the top. The account wallet, lobby and support chat are all reachable from that bar. Sessions started on mobile carry over to desktop if you log in on the same account — no separate save is needed.
Your account wallet shows the current balance and a transaction log organised by date. Rocket, Upay and Bank Transfer entries appear here with the reference used for each. The log is the first place to check if you think a transfer has not been credited — it confirms whether the platform received the payment.
These are the questions we hear most often — sorted by the area they cover so you can jump straight to what you need. If your question is not here, live chat is the fastest next step.
Go to the deposit section in your account wallet and select Rocket from the payment options. Enter your registered Rocket mobile number in the field shown and follow the confirmation step in the Rocket app. Once confirmed, the wallet is linked and available for future transfers. Keep the reference number from the Rocket app as your record.
First, check the transaction log in your account wallet — it shows whether the platform received the payment. If the entry is not there, open live chat and provide your Upay transaction receipt including the reference number and timestamp. The support team uses that reference to trace the transfer on their end.
Slots run on a spin-and-match mechanic where outcomes depend on symbol combinations across defined paylines. Crash games like Crash Wildspin and Crash Ignition use a multiplier that rises until it stops — you choose when to exit before it does. The two categories are separate in the lobby and each has its own filter lane.
Yes. Live Cricket Odds is accessible on mobile through the browser-based lobby — no separate download is needed. Your account carries across devices as long as you log in with the same credentials. The mobile layout adjusts to your screen automatically; the session and wallet balance are the same as on desktop.
Use the studio filter in the lobby. Each game is tagged to its studio — PG Soft, Pragmatic Play, Spadegaming and PlayStar are all filterable. Select the studio name from the filter bar and the view narrows to only that studio's titles.
Have your registered email address or mobile number, the payment method you used (Rocket, Upay or Bank Transfer), the transaction reference and the approximate time of the transfer ready before you open a chat. Providing these upfront means the team can check your account without asking follow-up questions, which moves the conversation along faster.